Salon policy
Privacy Policy
Simple notes about appointments, service care, communication, and how we keep each visit clear and comfortable.
Goderich Nails & Wellness Spa
Welcome to Goderich Nails & Wellness Spa — where beauty meets comfort. We are dedicated to providing a clean, relaxing, and elevated nail experience designed just for you. Please review our policies below to ensure the best service experience.
📅 Appointments & Booking
- We recommend booking in advance to secure your preferred time.
- You can book online, by phone, or walk in.
- If you have any trouble booking online, feel free to call us — we’re happy to assist 💕
⏰ Cancellations & No-Shows
- Please provide at least 5 hours’ notice for cancellations or changes.
- For emergencies, kindly call the salon directly.
- Last-minute cancellations or no-shows may affect future booking privileges or require a deposit.
🕒 Late Arrivals
- Please arrive on time to enjoy your full service.
- A grace period of up to 15 minutes is allowed.
- Late arrivals may result in shortened or rescheduled services.
- In some cases, unfinished services may require a new appointment.
💳 Payment
- Payment is due at the time of service.
- We accept cash, debit, credit, and mobile payments...
- All services and products are non-refundable.
💅 Service Guarantee (Warranty)
- 7 days warranty for shellac services.
- 14 days warranty for artificial nails (acrylic, bio gel, Gel-X).
- Covers chipping or breakage not caused by misuse or accidents.
🎨 Satisfaction & Communication
- We always want you to love your nails. Please confirm your color, shape, and design with your technician before leaving.
- Once you leave the salon, it is understood that you are satisfied with the service.
- Please contact us within 24 hours if you experience any issues so we can assist you promptly.
- Adjustments after your visit may be subject to a fee depending on the situation.
🚫 Right to Refuse Service
- For the safety and comfort of everyone, we may respectfully refuse service to clients with contagious conditions, infections, or open wounds.
- We are not allowed to treat ingrown toenails. Please consult a specialist for treatment.
- We may also refuse service to anyone displaying rude or inappropriate behavior.
- We are committed to maintaining a safe and relaxing environment for all 💕
🌿 Salon Experience
- During busy times, another technician may assist to ensure smooth and timely service.
- On weekends or peak hours, a short wait may occur — even with appointments. We appreciate your patience.
- Please limit the number of accompanying guests to help maintain a relaxing environment.
- Children must be supervised at all times.
🎒 Personal Belongings
- Please keep your valuables with you at all times.
- We are not responsible for lost or damaged items.
Thank you for choosing Goderich Nails & Wellness Spa
We look forward to taking care of you!